TalentzXchange (T.Ex)

I led design of offboarding feature for users who wish to delete their account from T.Ex application.

Context

T.Ex is a social app helping artists find their ideal roles and helps recruiters connect with the perfect talent. T.Ex allows recruiters like Producers, Directors, Casting Agencies or anyone eager to collaborate with artists to post a job and also enables artists to showcase their talent to get hired, saving time and making the auditioning process a breeze like.

The Challenge

To create a seamless offboarding experience for users who intend to discontinue their association with the application ensuring all the business needs are met leaving a positive last impression on the users.

Goals

User Goals

1. Easy Feature Findability
2. Task completion with fewer clicks.
3. Making Reason selection options.

Business Goals

1. User-re engagement
2. Sustainable alternative
3. Feedback collection

<aside> <img src="/icons/user_gray.svg" alt="/icons/user_gray.svg" width="40px" /> My Role:

• UX Design
• UX Research
• Workshop facilitator </aside>

<aside> <img src="/icons/groups_gray.svg" alt="/icons/groups_gray.svg" width="40px" /> Team:

• 1 x Product Manager
• 1 x Senior Designer
• 1 x Junior Designer
• 3 x Engineers </aside>

<aside> <img src="/icons/wrench_gray.svg" alt="/icons/wrench_gray.svg" width="40px" /> Tools:

• Figma
• Figjam
• Miro </aside>

<aside> <img src="/icons/calendar_gray.svg" alt="/icons/calendar_gray.svg" width="40px" /> Year of Work: Nov 2023

</aside>

<aside> <img src="/icons/arrow-northeast_blue.svg" alt="/icons/arrow-northeast_blue.svg" width="40px" /> You can view the Prototype here

</aside>

Solution:

<aside> <img src="/icons/thought-dialogue_gray.svg" alt="/icons/thought-dialogue_gray.svg" width="40px" /> Why should we provide a seamless experience for the users who wants to leave us?

</aside>

Discover

Sustainable success of the business lies in its ability to…..

Build Lasting Connections with the Users

A positive offboarding experience can entice users to return, regardless of their reasons for leaving.

Uphold Brand Integrity

It reflects positively on the brand by showcasing dedication to user satisfaction and ethical business practices.

Prioritise Users

Above all, prioritising users and showing that their experience matters, even upon leaving the platform, is essential.

<aside> <img src="/icons/thought-dialogue_gray.svg" alt="/icons/thought-dialogue_gray.svg" width="40px" /> What do we know about the current goals for offbaording of the T.Ex as a Business?

</aside>

In collaboration with stakeholders, we identified the top three business goals for the offboarding process.